The Pension Transitional Arrangement Directorate (PTAD) in a bid to ensure improved service delivery to pensioners, launched the PTAD Service Charter to curb the incidences of numerous complains.
The Executive Secretary, PTAD, Dr. Chioma Ejikeme while speaking at the launch in Abuja on Wednesday noted that the service charter is important to reduce complain, providing quality service while treating pensioners with the desired respect.
“PTAD receives numerous complains on a daily basis, and as such it is important that we convey to our pensioners at every point of interaction that they are highly valued members of the society that we are there to provide quality service for them and treat them with the respect and dignity that they deserve.
According to Ejikeme, PTAD is committed to ensuring the integrity of PTADs Pension with assurance that there entitlement will be processed, paid accurately, on time.
Meanwhile, Ejekeme stated that PTAD expect pensioners and stakeholders to hold them accountable when service delivery is poor, express dissatisfaction and report confirmed misconduct.
She added that the Service Charter is to simply communicate PTADs promised service and expected service delivery standards.
“This way, we can correctively improve pensioners’ welfare across the nation.
“The Charter is expected to evolve as the organization grows and as changes takes place internally and externally.
“While PTAD remain responsive to pensioners and stakeholders feedback and there changing needs, please note that PTAD service charter is not intended to extend any legally enforcible rights to any stakeholder or group.”. She added.
Minister of Finance, Budget and National Planning, Zainab Ahmed represented by Deputy Director, Appointment, Promotion and Discipline, Mr Pever Michael noted that the importance of the Service Charter cannot be overemphasized considering where the appalling conditions pensioners are faced with in the past.
Zainab posits that the charter will provide for vital document for an efficient pension administration for pensioners which will make them well informed about PTAD service delivery standards in the pursuit of there entitlement.
She added that the charter will make pensioners abreast with their rights, avoid being shortchanged, and most importantly, adhere to the doctrine of the document by the staff of PTAD handling pensioners while positioning it as a reformed agency.
National Coordinator, SERVICOM, Nnenna Akajemeli on her part stated that the Service Charter will ensure non discriminatory service delivery to pensioners, ensure accessibility and address grievances by pensioners.
Akajemeli stated that the launch of the service charter which is publicly quoted will ensure accountability, and a significant step to know that PTAD is more than ready to serve and touch the lives of pensioners.
She added that Its implementation will determine how well PTAD is positioned to improve on services provided to the citizens and will involve wide publicity to the unreached while training members and staff of PTAD on their roles and responsibility in the implementation of the service charter.
“The Service Charter will ensure Measurable Standards, improve customers relationship, stimulate improvement, enable progress to be measured and improve performance, time and cost.”.